Is this project customs friendly?
Yes, this campaign will be US- Customs Friendly, CA- Customs Friendly, UK- Customs Friendly, EU- Customs Friendly, AU- Customs Friendly, and NZ- Customs Friendly.
Last updated: February 26, 2019 10:40
What size will the cards be?
The cards will be 45 x 68mm.
Last updated: February 26, 2019 10:42
Pledge Manager after the campaign? Late pledge possible?
Yes, everything will be done through backerkit.
Last updated: February 26, 2019 10:42
Can I buy multiple copies of the board game?
You can add more copies of Jumble Jam if you wish. For this you have 2 options: - Modify your Kickstarter contribution by adding the value of the game (only shipping costs are paid once). - Once the campaign is finished, add the value of the product through the Backerkit platform.
Last updated: February 26, 2019 10:42
Can I back at $1 and upgrade my pledge later?
Yes. Backers who pledge $1 or more will get access to the Backerkit pledge manager after the Kickstarter concludes. Through there you can upgrade your pledge to any reward level, and add additional products or add-ons.
Last updated: February 26, 2019 10:42
Why Jumble Jam on kickstarter?
Kickstarter is a great platform for us to fund projects that would otherwise be impossible. The Backers, in return you will get several advantages if you get Jumble jam through Kickstarter such as a very attractive price, exclusive material, and be the first to receive the game. In addition, you will be helping a small company like us to continue creating more quality games.
Last updated: February 26, 2019 10:42
Will I receive the wooden pastry tokens only or will I also receive the wooden Jam tokens?
In both versions of the game you will receive all the wooden tokens.
Last updated: February 26, 2019 10:42
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.